Free standard shipping on all U.S orders $99+



FAQ

 

How much is shipping?

Orders $99 and over ship anywhere within the US for free. Shipping costs for orders under $99 are calculated at checkout based on your location and the weight of your order. 

 

When will I receive my order?

Orders placed M-F before 4PM EST typically go out the next business day however please allow 1-3 business days for order processing prior to shipment. Orders placed on the weekends or holidays are processed the following business day. Once processing is completed you can expect your items to arrive within 3-5 business days, depending on the delivery option selected during checkout.

 

I need my order ASAP, do you ship overnight?

Yes, we do offer overnight shipping. Orders must be placed by 1PM EST Monday thru Friday to be eligible for overnight delivery. At checkout select Priority Mail Express and in the special instructions box write "overnight shipping." Priority Mail Express (overnight shipping) rates are $25.50 and up based on your location and weight of your order.

 

 Do you offer international shipping?

Yes, we offer worldwide shipping. For more details see our shipping page. 

  

What happens if my package is lost or damaged?

Love Dujour is not responsible for lost, stolen, or damaged packages. For help contacting USPS for lost or damaged packages click here. You will need your tracking number information.

 

 Can I return my order?

 All sales are non-refundable. We offer exchanges for new, unworn items with tags attached. Sale items, jewelry, accessories, and handbags are final sale. See more about our return policy here.

 

How long do I have to exchange an item?

 All exchanges must be made within 10 days of receiving your item. We will not offer an exchange beyond 10 days. NO EXCEPTIONS! If you would like to exchange a purchase please send an email to support@shoplovedujour.com prior to sending your item back.

 

Can I cancel my order?

Once you have received shipping confirmation, your order cannot be cancelled. 

 

Still have a question? No problem! Customer support is available via chat, email support@shoplovedujour.com or phone at 813-641-4054 M-F 10AM-6PM EST